Interpersonal Skills Case Studies

DWP - Debt Management Team

Customer Service training delivered across all the UK. Includes training in dealing with Complaints and Aggressive Customers.

Derbyshire County Council - Project Management toolkit

Workshops and services to support Online toolkit

Dignity at work - bullying and harassment training

Design, Marketing and delivery of 250 days of workshops and consultancy throughout the country on practices and strategies to effectively deal with bullying and harassment and promote the idea and principles of Dignity at Work

Jobcentre Plus - Front Line Advisors

Programme delivered to 100 Jobcentre Plus front line Advisors based in the North East of England

Social Awareness - Jobcentre Plus North west

Workshops to improve the services to everyone using the agency and in particular those who are often excluded from the service

NHS connecting for health

A full range of courses and workshops to improve interpersonal skills.

NHS Blood and Transplant - Diversity

Programme to increase the ability of managers to uphold and model standards on equality and diversity.