Guidance for All – The Premier Partnership Umbrella


Coronavirus Update 23/03/2020

As a major procurer of learning the Directors at Premier feel that it is prudent to advise you of the measure we are taking to :


Business as usual

Premier has put in place contingency planning to secure our business during the current coronavirus outbreak. All of our internal team functionalities have over the last 3 weeks been stressed tested to ensure we can maintain business as usual should we experience high levels of workplace absence and/or in some instances have taken government advise to move individuals and teams to remote working.

All of our colleagues have received additional training on remote working including team and client communications strategies, technical capability, workspace set up, self-care , accessing securely  companywide processes, practice and procedures.


Securing our supply chain

Our supply chain team have been in contact with all of our suppliers to ensure that they are following government guidance, have practices in place for mitigating risk and communicate with Premier immediately should there be any changes to their circumstances or government guidance that will impact upon training delivery.

With regards to cancellations of training inside the cancelation terms by the client we will endeavour to negotiate with the supplier a credit against future delivery of the booking. If the supplier has to cancel inside the cancelation terms, we will also issue a credit against future delivery of the booking.


Alternative solutions

A large number of our suppliers have the capability and capacity to deliver programs via e  or remote learning. This includes off the shelf or bespoke e learning or virtual classrooms delivered via Skype, Microsoft teams or webinar. This option includes our access to a suite of over 3,000 e learning products, Management & Leadership, Health & Safety, Personal Effectiveness and Performance management blended learning interventions.


Mitigating Risks to our learners and facilitators

Guidance has been issued to all of our supply chain partners for onward communication to facilitators and learners.

This guidance includes government guidance on self-isolation and high levels of hygiene. This message will be updated and communicate to our supply chain as per guidance on the government web site

We would like to offer our ongoing support to our clients, learners and wider supply chain team at this time and endeavour to ensure that wherever possible we will continue to provide the highest quality of service.


Should you require further details please contact us at:

E mail:

Tel: 01302 369700



What is Coronavirus?

Coronavirus is a type of virus that normally causes common colds; most of us will have experienced illnesses caused by this type of virus. Viruses change all the time, and this current variant (now labelled as COVID-19 – previously called Wuhan Coronavirus, or CoV-19), has a tendency to cause severe lung problems in vulnerable patients, such as the elderly, or those with already established health problems.

It is important to remember that a significant number of coronavirus cases will be in people with mild illnesses, no different to normal seasonal ‘flu-type symptoms, and that these individuals will recover without ever having to seek healthcare advice.


Public Health England

Coronavirus is spreading in the UK and a major epidemic is expected.

A worst case scenario could see 80% of people infected if nothing is done


Total UK Covid-19 Cases to Date as of Sunday 22nd March 2020



The most common symptoms of coronavirus (COVID-19) are recent onset of:

For most people, coronavirus (COVID-19) will be a mild infection

If you have symptoms of coronavirus infection (COVID-19), however mild, do not leave your      home for 7 days from when your symptoms started.

You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days, contact NHS 111 online. If you have no internet access, call NHS 111. For a medical emergency dial 999.


Coronavirus Global Cases, 23rd March 2020


Goverment Plans


Letters Are Being Sent Telling 1.5 Million people in England most at risk of coronavirus to stay at home.


They will receive letters or text messages strongly advising them not to go out for 12 weeks to protect themselves, the government said. It comes as the PM asked the UK not to visit loved ones on Mother’s Day, and follow social distancing guidelines. Mayor of London Sadiq Khan asked people to heed the advice, saying “do it for loved ones who will die if you don’t”. The number of people who have died in the UK with coronavirus rose to 281 on Sunday, as cases reached 5,683.

Boris Johnson has called on the public to join a “collective national effort” and follow social distancing guidance, warning the NHS could be “overwhelmed”.

At-risk people include those who have received organ transplants, those living with severe respiratory conditions such as cystic fibrosis or those who have specific cancers, such as blood or bone marrow.


Guidance for social distancing

Background and scope of guidance

This guidance is for everyone, including children. It advises on social distancing measures we should all be taking to reduce social interaction between people in order to reduce the transmission of coronavirus (COVID-19). It is intended for use in situations where people are living in their own homes, with or without additional support from friends, family and carers. If you live in a residential care setting guidance is available.


We are advising those who are at increased risk of severe illness from coronavirus (COVID-19) to be particularly stringent in following social distancing measures.

This group includes those who are:

Note: there are some clinical conditions which put people at even higher risk of severe illness from COVID-19. If you are in this category, next week the NHS in England will directly contact you with advice about the more stringent measures you should take in order to keep yourself and others safe. For now, you should rigorously follow the social distancing advice in full, outlined below.


People falling into this group are those who may be at particular risk due to complex health problems such as:


What is social distancing?

Social distancing measures are steps you can take to reduce social interaction between people. This will help reduce the transmission of coronavirus (COVID-19).

They are to:

  1. Avoid contact with someone who is displaying symptoms of coronavirus (COVID-19). These symptoms include high temperature and/or new and continuous cough
  2. Avoid non-essential use of public transport when possible
  3. Work from home, where possible. Your employer should support you to do this. Please refer to employer guidance for more information
  4. Avoid large and small gatherings in public spaces, noting that pubs, restaurants, leisure centres and similar venues are currently shut as infections spread easily in closed spaces where people gather together.
  5. Avoid gatherings with friends and family. Keep in touch using remote technology such as phone, internet, and social media
  6. Use telephone or online services to contact your GP or other essential services

Everyone should be trying to follow these measures as much as is practicable.

We strongly advise you to follow the above measures as much as you can and to significantly limit your face-to-face interaction with friends and family if possible, particularly if you:


What does 2 meters look like?


This advice is likley to be in place for some weeks.


Handwashing and Respiratory Hygiene

There are general principles you can follow to help prevent the spread of respiratory viruses, including:


How many times do you need to wash your hands?

It is commonly known to wash our hands before eating and after using the restroom. If you look at these factors, on average you should be washing your hands at least 11 times a day (3 x before eating, 8 x after using the toilet). Which means washing your hands more than 6 times a day should be an easy target to reach

Not forgetting – Destination Hand washing -When you have reached your destination i.e. home or work wash your hands before you begin.


What are the 7 steps to handwashing?

Step 1: Wet Hands. Wet your hands and apply enough liquid soap to create a good lather. …

Step 2: Rub Palms Together. …

Step 3: Rub the Back of Hands. …

Step 4: Interlink Your Fingers. …

Step 5: Cup Your Fingers. …

Step 6: Clean the Thumbs. …

Step 7: Rub Palms with Your Fingers




What should you do if you develop symptoms of coronavirus (COVID-19)?

The same guidance applies to the general population and those at increased risk of severe illness form coronavirus (COVID-19). If you develop symptoms of COVID-19 (high temperature and/or new and continuous cough), self-isolate at home for 7 days. You can find the full guidance at stay at home.


Getting assistance with foods and medicines if you are reducing social contacts

Ask family, friends and neighbours to support you and use online services. If this is not possible, then the public sector, business, charities, and the general public are gearing up to help those advised to stay at home. It is important to speak to others and ask them to help you to make arrangements for the delivery of food, medicines and essential services and supplies, and look after your physical and mental health and wellbeing.

If you receive support from health and social care organisations, for example, if you have care provided for you through the local authority or health care system, this will continue as normal. Your health or social care provider will be asked to take additional precautions to make sure that you are protected. The advice for formal carers is included in the Home care provision.


What should you do if you have hospital and GP appointments during this period?

We advise everyone to access medical assistance remotely, wherever possible. However, if you have a scheduled hospital or other medical appointment during this period, talk to your GP or clinician to ensure you continue to receive the care you need and consider whether appointments can be postponed.


What is the advice for visitors including those who are providing care for you?

You should contact your regular social visitors such as friends and family to let them know that you are reducing social contacts and that they should not visit you during this time unless they are providing essential care for you. Essential care includes things like help with washing, dressing, or preparing meals.

If you receive regular health or social care from an organisation, either through your local authority or paid for by yourself, inform your care providers that you are reducing social contacts and agree on a plan for continuing your care.

If you receive essential care from friends or family members, speak to your carers about extra precautions they can take to keep you safe. You may find this guidance on Home care provision useful.

It is also a good idea to speak to your carers about what happens if one of them becomes unwell. If you need help with care but you’re not sure who to contact, or if you do not have family or friends who can help you, you can contact your local council who should be able to help you.


What is the advice if I live with a vulnerable person?

If you live in a house with a vulnerable person refer to  household guidance.


Looking after your mental wellbeing?

Understandably, you may find that social distancing can be boring or frustrating. You may find your mood and feelings are affected and you may feel low, worried or have problems sleeping and you might miss being outside with other people.

At times like these, it can be easy to fall into unhealthy patterns of behaviour which in turn can make you feel worse. There are simple things you can do that may help, to stay mentally and physically active during this time such as:


You Can Also Go For A Walk Or Exercise Outdoors If You Stay More Than 2 Metres From Others.

Further information on looking after your mental health during this time is available.


What steps can you take to stay connected with family and friends during this time?

Draw on support you might have through your friends, family and other networks during this time. Try to stay in touch with those around you over the phone, by post, or online. Let people know how you would like to stay in touch and build that into your routine. This is also important in looking after your mental wellbeing and you may find it helpful to talk to them about how you are feeling.

Remember it is OK to share your concerns with others you trust and in doing so you may end up providing support to them too. Or you can use a NHS recommended helpline.


Advice for informal carers

If you are caring for someone who is vulnerable, there are some simple steps that you can take to protect them and to reduce their risk at the current time.

Ensure you follow advice on good hygiene such as:


House Hygiene

Pharmacy help

Living with pain


Germs can be spread from person to person or by touching unclean equipment or surfaces.

To stop the spread of germs, focus your efforts on cleaning areas in the house where germs are more likely to spread, such as the kitchen and toilet.

Here are some general cleaning tips to help prevent the spread of germs in your home:


Cloths and sponges


Washing-up brushes


Mops and buckets




Baths and sinks




Tiles and shower curtains






Carpet and soft furnishings


Pets and other animals






Waste disposal

throw rubbish away carefully to avoid attracting vermin and insects


Summary of Advice


Act Of Kindness – The Community Spirit




Last updated 23/03/2020