Technology is everywhere. How do we compete? One way in which humans have the edge over technology is in the area of emotional intelligence. Studies have shown that this skill is more highly ranked than skills such as financial acumen and knowing a foreign language- however there still seems to be a lack of EI within organisations. In the hiring process, when demand is shown for these skills, candidates are not highlighting their EI to potential employer’s. Emotional intelligence is the volume of your self-awareness, motivation, self-regulation empathy and social skills.
We are all Individual people. Individuals with different brains and sensory organs, that are triggered by certain settings due to circumstance, experiences, or simply by how we are built. For example, if a co-worker or friend handles a situation in a way you would never do so yourself… do you respect them less? Do you go and have a moan about them? Or do you practice understanding? To have EI is to not completely cast judgment and distain when human error is made. A lot of friction between human interaction in many areas of life can come from within, and in fact a lot of the negativity we give out to in conflict and difficulties comes from our internal battles. Having EI is knowing yourself, knowing your weakness, strengths, and own personal triggers, which allow you to work on personal growth.
Stress can cause irrational behaviour and conflict in an organisation, which in turn impacts work performance negatively. Employers want to minimise this as much as possible, and so having a member with a strong EI who can handle external triggers more effectively is ideal- in a perfect world. Nonetheless, you would have to be a robot to not feel the pressure, become stressed and make a mistake. Of course, this isn’t all up to the individual; companies must nurture their staff and create an environment that has support in place, while maintaining a healthy system that is not putting an unreasonable amount of pressure on staff. Just as a company require their employees to have emotional intelligence, employees should require their potential employer to have emotional intelligence also.