Client Relationship Director, Kyle Hughes looks back on the recent round table webinar looking at the Challenges and Solutions of Hybrid Working:

Last week I had the honour of hosting the latest event in the Challenges and Solutions series. My goal is to create a community for those involved in the development of people and organisations to network, discuss common issues and share best practice focusing on important topics of interest. This time around we examined the move to a hybrid working model and were fortunate to be joined by Training U’s Jo Gourley Froome.

Jo managed to pack in an incredible amount of content in the short time we had together and gave everyone plenty of food for thought on the principles of a hybrid working model, the issues to look out for and the areas organisations should be focusing on to support the transition. Here are our top three takeaways from the Challenges discussed:

If an organisation attempts to operate in a hybrid way but fails to implement measures to address the issue of remote workers feeling excluded, then it will cause many more problems than it fixes.
Your hybrid working strategy needs to consider how the entirety of the organisation communicate between departments, not just how teams communicate and collaborate internally. Failure to do so will result in the organisation working in silos and exacerbate interdepartmental challenges.
Communication issues such as bad meeting etiquette, daisy chained conference calls, poor literacy skills and staff not knowing the goal of the organisation or wider context in which they are working, can be extremely detrimental to the success of a hybrid organisation.

Although Jo spoke about many more issues, she also gave us some fantastic ideas for Solutions too. Here are a few of our favourite:

If part of your departmental practice was to have information up on whiteboards in the office for people to see (targets / successes / up-coming events), this excludes the remote workers. Identify suitable communication channels to share this information and avoid the temptation to only present this in the physical location.

Consider your organisational culture and what has changed from being ‘office first’ to hybrid. For example, when people from different departments discuss work around the water cooler or in the smoking area, what can you do to enable those conversations again? Drop-in chat rooms, apps like Yammer or a virtual break room that anyone can enter at any time, can be a good way to have conversations that were previously held in the liminal space.

Use asynchronous working to assist you with time management. For example, if a two-hour long meeting is scheduled to give a debrief or presentation, send out a recording of what needs to be cascaded so it can be viewed at a convenient time to the member of staff. You can then schedule a much shorter meeting to pick up any questions.

I’d like to thank TrainingU and Jo Gourley Froome for contributing to the latest roundtable in the Premier Partnership Challenges and Solutions series. Jo crammed an incredible amount of content, value and lightbulb moments into the short time we had.

Over the past few weeks and especially since the event, several organisations have been in touch to discuss learning solutions to assist in overcoming some of their hybrid working challenges.

If you would like to learn more about what can be done to support your organisation, please get in touch and we will find the right solution for you.