The Metropolitan Police employs some 32, 000 operational police officers and around 20,000 other staff. These staff are supported by a newly formed Shared Services Team.

We are delighted to be delivering Customer Service Essentials training to the staff in this team and are enjoying working in partnership with City and Guilds on this programme to professionalise and certificate this training.

A pilot session has already run and we have been encouraged by the positive feedback received from this. We are looking to roll out the training to more than 100 staff in November and then further phases of the training will come on line into the New Year.